Season’s Greetings from SpiderCloud

December 21, 2015
sg2015In 2015, the enterprise business market and our vision of the “Mobile Enterprise” really started taking shape in front of us. For SpiderCloud, 2015 was a yet another breakthrough year. We saw customer commercialization accelerate with:
  • Verizon Wireless, announced in December 2014, is now deploying SpiderCloud in a number of their markets.
  • Cisco and SpiderCloud formed an OEM/Collaboration Partnership. Together, we developed a scalable 3G/LTE small cell module (USC 8718) that plugs into Cisco 3600/3700 Wi-Fi Access Points.
  • America Movil’s Mexican operating company, Telcel, announced the deployment of SpiderCloud for business, education, and government markets in Mexico.
Throughout the past year, the industry awarded us with many awards in recognition of both innovation and enterprise market success:

Looking forward, 2016 will continue trends we see now for scaling, virtualization, and the blurring of lines between enterprise and telecom.

TRENDS TO WATCH

  • Mobile Edge Computing – the European Telecommunications Standards Institute MEC initiative is creating an environment for software developers to create Apps and services that will run at the edge of the Telecom network in any hardware. This is a necessary evolution for our 5G future.
  • Unlicensed Spectrum – Mobile operators have an opportunity to supplement their licensed spectrum with unlicensed, without making any change to their core network infrastructure.
  • Enterprise Technology Acquisition – release of Cisco USC 8718 module for Wi-Fi and right-to-use agreements for spectrum begin to open markets for traditional enterprise systems integrators to sell cellular infrastructure to enterprise buyers.
Enjoy Your Holidays & Happy New Year!
– Art King, SpiderCloud Wireless, Director of Enterprise Services & TechnologiesTwitter: @EMobilityInside
Visit our Enterprise IT site @ http://SpiderCloud.com/EInsider


Kista plays catch-up… again!

September 22, 2015

shoosewisely_0So, efforts to target the enterprise IT buyer by the mobile infrastructure industry received another strong validation last week. If you recall, SpiderCloud’s strategic collaboration with Cisco to deliver compelling offerings to enterprise customers was unveiled at MWC15. Well, it looks like Ericsson has finally realized that their “carrier-grade Wi-Fi” is not good enough for enterprise, and HP has realized that they cannot turn a blind-eye to licensed spectrum. So, here they are with a new press release.

17 Sep 2015 – Ericsson Press Release

Highlights:

  • Bilateral reseller agreement opens up enterprise market opportunities beyond Ericsson’s carrier-grade Wi-Fi and provides go-to-market opportunities for Ericsson’s industry-leading small cells through HP’s global enterprise channels
  • Leverages HP’s acquisition of Aruba Networks through integration of HP’s enterprise WLAN technology into Ericsson RBS 6402 picocell

There are a number of apparent gaps in the technology collaboration that appear problematic and make us ask questions, such as:

  • It only covers the RBS 6402, which is a picocell product targeted at the SMB market (up to 5,000 m2 building). The medium-large building “Radio Dot” platform is visibly missing from the announcement. Is HP-Aruba Wi-Fi in-scope for the Dot, or does a parallel infrastructure need to be put in place?
  • Where is support for enterprises who have HP-Aruba systems in-place now? We don’t see it. By contrast, current generation Cisco AP’s sport a modular port where our jointly developed cellular Clip-On module can be simply plugged into them. This provides for an implementation that leverages the pre-existing enterprise transport infrastructure, to quickly bring critical mobile service to the Cisco enabled buildings.
  • What are the RF deployment tradeoffs for implementation to stay within the standards based PoE+ power budget? From a product perspective, will there be multiple versions of the RBS 6402 that include the different mixes of 3G, LTE and Wi-Fi radios, or only one version? And, how many radios can be active?

What’s our take on the commercial effects?

The reseller agreement validates that mobile wireless infrastructure vendors have to find a way to offer their products directly to Enterprise. We have seen this trend emerging over the last three years as mobile has become business critical, and energy efficient (metal coated) window glass rollouts are accelerating.

While this transition was started with the emergence of scalable small cells that are “IT friendly” and achieve a Wi-Fi price point, the completion of transition will be stable, operator models that facilitate “frictionless adoption” by enterprises. This change in thinking is at the vanguard of many operators whose customers are demanding better service. We documented some of the building blocks to the future in our post Enterprise Small Cell Deployment Insights as a start point for commercialization thinking about the transition.

Finally, the technology exchange involved in the agreement is not clear on the roles of each of the Wi-Fi divisions. The need to seek an external source for 802.11ac technology for the RBS 6402 raises red flags. On the RBS 6402, there are additional new questions beyond our Small Cell “Super Bass-O-Matic’76”? post that unpacked the technology realities of the first RBS announcement.

As always, nothing is simple when planning for the complex landscape we live in globally.

– Art King, SpiderCloud Wireless, Director of Enterprise Services & Technologies

Twitter: @EMobilityInside
Visit our Enterprise IT site @ http://SpiderCloud.com/EInsider


If You Can Scale…Cloud and Managed Services $ Will Come

June 1, 2015

Next week, the Small Cell community once again gathers in London at the annual Small Cells World Summit. This year is special for us! We are, for the first time, showcasing how edge and cloud computing enable new Smart Building and Unified Communications managed services for enterprise customers in collaboration with our new partner Cisco.

Game Changer #1: SpiderCloud + Cisco + enterprise installed base of Wi-Fi

At MWC this year, Cisco and SpiderCloud announced a strategic collaboration. Cisco is now reselling our entire (easy to install) small cell portfolio under the USC 8000 Series brand. The Cisco USC 8000 Series access points are available as standalone units, or as plug-in modules for the Cisco Aironet 3600/3700 Wi-Fi access points using SpiderCloud’s technology. The plug-in radio module is a game changer! Now, the entire installed base of Aironet 3600/3700, inside enterprises across the globe, can be 3G+4G enabled in seconds (the time it takes to plug in the module) – something no other vendor can do.

Game changer #2: Services Collaboration!

For many years we have showed how our Services Node is a catalyst for services. An on-premises controller (Services Node), with a services module, can enable managed cloud and application services beyond basic coverage and capacity.

We have been working with leading companies to show use-case examples:

  • IBM for handset-to-location video, and advertising “push” services for use at venues and shopping malls.
  • HP and Vodafone UK for in-building location (which won us all an award from the Small Cell Forum in 2014).
  • Intel/McAfee for policy enforcement and identify and prevent network security threats at the edge.
  • Saguna for backhaul savings and user experience benefits using a centralized content cache.
  • Druid and Tango for extension of enterprise UC, PBX and mobile call services inside and outside the enterprise network. See Druid’s hospital use case.

Ken Rehbehn (Principal Analyst, 451 Research/Mobile) puts this into context:

“Enterprises recognize the strategic importance of mobile communications as a tool for business agility and efficiency, but simple in-building coverage and capacity fixes may not be sufficient. By augmenting in-building small cell mobile services with flexible mobile edge computing capabilities, enterprises gain a potent toolkit to get the most value out of smart building and Unified Communications applications.

Next week, at the Small Cells World Summit, we will provide further insight to how the Services Node drives services revenue beyond coverage and capacity:

  • How – the mobile device IMSI can be paired to the enterprise active directory for authentication, as well as provide broadcast alerts within the building where the controller is deployed.
  • How – Smart building operations benefit from mobile devices to improve zone heating and air-conditioning usage by monitoring the number of mobile devices and location within the building or campus.
  • How – you can improve building security access by using mobile devices as secondary identification and verification to building badge access.
  • How – the small cell system can enable location and context aware services and execute building-wide alerts to all mobile devices connected to the LAN.
  • How – compliance services can be enabled with policy filtering and identify and prevent mobile LAN network access to non-compliant web sites.
  • How – you can improve network security by blocking malicious packets sent by a mobile device within the LAN, and protect a device from malicious packets sent by a server on the Internet.

Game Changer #3 Services Revenue

The great majority of large businesses would pay over 30% more per-employee for an indoor cellular solution with managed services (iGR survey).

With our eco system partners, and now Cisco, a scalable small cell system deployed over a basic Cat5e LAN (or VLAN), can indeed open up a $100B services market with smart building and Unified Communications (Exact Ventures report).

SpiderCloud’s scalable small cell system provides real-time coordination and distributed SON capability up to 100 dual-band 3G+4G or 4G+4G access points (up to 200 sectors of capacity), enough to effectively offer reliable managed services for buildings and offices up to 1.5 million square feet.

DAS is no-go on Services

Unless you have IT funds like Google and Apple, managed cloud and applications services is a no-go. As we pointed out in the “DAS is D.E.A.D (as we knew it)” blog, and our blog about Ericsson Radio Dot (a year later), enabling services beyond coverage and capacity for DAS-based systems is simply a non-starter.

Our scalable small cell system technology is in use with América Móvil/Telcel, Avea, Verizon, Vodafone UK and Netherlands and Warid Telecom, among others.

See us at Small Cells World Summit next week (June 9-11 in London), or look for us at these upcoming events:

Keep in mind that if you have an IT-friendly and scalable small cell system, you can enable cloud and managed services to increase ARPU.

Ronny Haraldsvik
SVP/CMO
SpiderCloud Wireless
Twitter: @haraldsvik


América Móvil and Telcel go Big with Small Cell Systems from SpiderCloud

April 7, 2015

Following a successful launch in June 2014, Telcel and América Móvil was kind enough to let us share the news at Informa’s LTE LatAm event taking place in Rio de Janeiro, Brazil this week — where SpiderCloud’s own Amit Jain is speaking.

This is a significant announcement for SpiderCloud and our business partners. And, unlike Ericsson – is not a “pilot” in a single building (“Ericsson Radio Dot installed at commercial building…”).

Small Cell systems have already been deployed and “turned on” for dozens of enterprise customers, with hundreds more planned. Gerardo Aguirre, director of network engineering with Telcel places the importance of this commercial rollout into context:

Our largest customers in Mexico demand and expect a superior mobile network experience at all times. With SpiderCloud as our go-to in-building network solution, Mexico’s business, education and government customers are experiencing the leading edge of in-building mobility as part of our continued commitment to deliver a superior mobile experience.”

Together with our business partners in the region (Cisco, NEC and one more major player), we will work with Telcel and América Móvil to bring in-building services to major metropolitan areas in South America.

SpiderCloud is fast becoming the recognized leader for scalable small cell systems. According to Infonetics (March 2015),SpiderCloud leads the enterprise small cell market as a result of an early focus on the medium-to-large enterprise segment, followed by Alcatel-Lucent.”

SpiderCloud’s system has been deployed by leading operators such as: América Móvil, Verizon, Vodafone UK, Netherlands, EE in United Kingdom (Cisco), Telcel in Mexico, Avea in Turkey (NEC), Warid Telecom in Pakistan, and several more undisclosed operators.

Why SpiderCloud?  We continue to innovate, and the dual-band 3G/LTE and LTE/LTE system with 200 Sectors is the industry’s most flexible and scalable small cell system. Last month we announced the additions of Beacons, Carrier Aggregation use of flexible spectrum bandwidth, and support for Multiple Operators – all part of the same easy-to-deploy over Cat/5/6 Ethernet system (see news) The innovations will help drive down the carrier’s total cost of ownership for large, scalable, indoor small cell deployments.

Another significant move, announced in Barcelona at MWC’15, was Cisco’s news that the #1 enterprise systems provider will resell SpiderCloud’s portfolio (USC 8000 Series). We also developed a radio “snap on” attachment for Cisco’s existing Aironet 3600/3700 Wi-Fi access points (the most popular enterprise Wi-Fi in the world), thus integrating radio access with existing Wi-Fi infrastructure – giving Cisco the ability to target all of its existing Wi-Fi deployments with a simple 3G/4G radio upgrade, thus driving more customer adoption for mobile operators worldwide.

SpiderCloud’s technology is the only small cell system that’s successfully competing, innovating and winning against Ericsson and Huawei for large-scale in-building coverage and capacity solutions — sold to mobile operators. With our partners, it’s now pedal to the metal. Catch up if you can, or give us a call to partner.

Ronny Haraldsvik
SVP/CMO
SpiderCloud Wireless
Twitter: @haraldsvik


Small Cell Suspense and “Edge of Innovation” at #MWC15

March 2, 2015

At Mobile World Congress (#MWC15), Cisco today announced commercial availability of its new Universal Small Cell (USC) 8000 Series designed for large enterprises and venues. This solution is the result of collaboration between Cisco and SpiderCloud Wireless, and will be offered to Cisco’s enterprise customers and channel partners. The global agreement includes Cisco reselling SpiderCloud’s entire small cell portfolio under the USC 8000 Series brand.  In addition, SpiderCloud will develop custom small cell technology for Cisco to include 3G and 4G radio modules into the Aironet 3600/3700 Wi-Fi access points.

This is indeed big news! Scott Morrison, VP/GM for Cisco’s Small Cell Technology Group summarized it nicely:

“Partnering with SpiderCloud, Cisco now has an unsurpassed and complete end-to-end small cell and Wi-Fi solution for mobile operators and their enterprise customers. Working with Vodafone enables us to give enterprise customers a complete, high-quality mobile experience in every building, helping them transform the role of mobility in their business.”

So, look out Ericsson and Huawei, as products in the new small cell portfolio are available immediately, including Cisco’s USC 8088 Controller which provides real-time coordination and distributed SON capability for up to 100-sector LTE/3G radios, enough to effectively cover the largest of enterprise customers and buildings.  Vodafone is the first service provider to have its enterprise customers benefit from the global agreement.

“Working with Cisco and SpiderCloud, we will be able to offer our enterprise customers a highly flexible small cell system that can be deployed rapidly and cost-effectively to enhance the quality of the mobile and Wi-Fi coverage our customers rely on to run their businesses.”
–  Matt Beal, Director of Innovation and Architecture, Vodafone Group.

As our CEO (Mike Gallagher) puts it, this is a “market changer! “Our partnership with Cisco will speed up small cell deployments to benefit large enterprise customers worldwide.”

The beneficiaries of this global agreement are mobile operators who are serious about providing mobile in-building coverage, capacity and managed services to enterprise customers and venue owners. With Cisco’s existing enterprise customers and channel partners, mobile operators now have access to a complete end-to-end small cell and Wi-Fi solution, and access to a new enterprise customer base.

At #MWC15, we are showcasing how enterprise customers benefit from a scalable small cell system.

  • Improved Performance for Coverage and Capacity
    – Carrier Aggregation: New Dual-band radio nodes, designed to offer simultaneous 3G/LTE service or dual-carrier LTE service, are software upgradeable to support Carrier Aggregation with peak rates up to 300 Mbps.
  • Pre and Post Installation Capabilities
    – Radio Nodes with Integrated Bluetooth Low Energy (BLE) beacon, improve an already easy installation process, improve inventory management, and ease post-installation system maintenance, driving down the carrier’s total cost of ownership for large, scalable indoor small cell deployments. Radio Nodes with integrated Bluetooth beacons works in conjunction with SpiderCloud’s award-winning E-RAN iOS and Android app.
  • New Managed Services Opportunities
    – Virtualized functions and hosted services on the Services Node. SpiderCloud will demonstrate enterprise-specific content filtering and group/individual policy examples with Intel Security. These policies make it possible for enterprise IT to deploy a high-capacity LTE system without compromising its acceptable use policies.
    – New Radio Node with Low Energy Bluetooth beacons opens the door for localization and context services within large enterprise offices, malls and venues.
  • Multi-Operator Support
    – New dual-band LTE Radio Nodes can be shared by two operators via a software upgrade. Dual-band LTE radios support 5, 10, 15 and 20 MHz channels, with peak rates of 150 Mbps per band, and VoLTE. Operators will have option to share their dual-band SpiderCloud LTE system with partner operators (multi-operator RAN), while maintaining strict separation of traffic and services, through a software upgrade.

See and read more about fast innovations and small cell installations on our newly refreshed web site www.spidercloud.com

Today, SpiderCloud’s partner NEC also announced that Avea in Turkey is rolling out a scalable small cell system with solutions from NEC and Spidercloud. And most recently, SpiderCloud with Emtel, announced that Warid Telecom in Pakistan is bringing 4G to its customers.

With our partners, we will continue to innovate and bring scalable small cell systems, with access to cloud-enabled services, to our customers. We are indeed at the “Edge of Innovation” – this year’s theme at Mobile World Congress in Barcelona.

Ronny Haraldsvik
SVP/CMO
SpiderCloud Wireless
Twitter: @haraldsvik


Infrastructure Intersections and Quality of Experience: The New Role of the Mobile Operator (Part 3)

November 19, 2012

This post was inspired by an article in AGL Magazine covering Cisco’s Keynote at the PCIA Wireless Infrastructure Conference and 4G World tweet @4GWorld: “Coverage, capacity & services need to be re-considered”. At 4G World, the Wi-Fi panels really talked to the evolving conversation that includes both licensed (Mobile Operator) and unlicensed (Wi-Fi) Wireless Services as part of delivering great services to mobile device owners. We, at SpiderCloud, see that there is a wave of services innovation on the horizon that has the capacity to make life better for both the mobile operators and the device owners.

The innovations will occur primarily in two areas:

  • “The plumbing” at the intersection of the three radio planes (3G, Wi-Fi, and LTE), plus the Enterprise, Internet, and the Mobile Operator core.
  • Increasing the quality of the client side experience for Mobile device owners.

SpiderCloud’s architecture exposes the plumbing intersection inside the enterprise premise because our Services Node, along with the heavy lifting it does delivering the three radio interfaces, is a common transit point at this intersection. The architectural air-gap between the mobile operator and the enterprise is available at this intersection to create a family of invisible services that add value to customer experiences. By “invisible”, we mean the device owner should not have to do any configuration, and the services should work like magic.

We envision invisible services such as:

  • Clientless Unified Communications
  • Multiple Layers of Wi-Fi Services (for various purposes)
  • Hotspot 2.0 (connected to operators planet wide roaming backend)
  • Location Based Services
  • Web Security/Content Filtering
  • Private 3G Data into Enterprise

On the quality of the client side experience, this is a long-term journey for the industry as a whole. The term “Quality of Experience” as used in conferences and publications tends to focus on network performance, throughput, dropped calls, and other KPI’s. However, it is useful to expand the term to include improvements to user experience of the mobile device owner, at the device’s human interface.

Example 1: Hotspot 2.0 solves the friction problem with authentication. At Informa’s Wi-Fi World Summit (September 2012 – Barcelona), one of the presenting Operators had a 5x increase in hotspot use by simply enabling automatic EAP authentication. This was a direct illustration that if process barriers are removed, people will consume.

Example 2: There are missing mechanisms in Wi-Fi management that need improvement. Many airports offer Wi-Fi that is not usable at peak hours (too slow or unable to connect). The problem can be solved in the infrastructure by preventing new connections during peaks, or the Wi-Fi clients need a common approach to deciding on what network to use for data. An intelligent network select algorithm in clients could make a decision to fallback to 3G/LTE data when the mobile device’s Wi-Fi client accesses a congested Wi-Fi. For non-technical device owners, switching Wi-Fi on and off, depending on the perceived performance, is something that could be addressed in the software and mask the complexity.

In summary, lots of innovation to come, from embracing 3G/LTE and Wi-Fi together, that will ultimately result in increasing both the magical (hard to measure) and service (easy to measure) KPI components of our Quality of Experience thinking in the industry.

Thanks for checking in.

Your Author’s Point of View: As a former Enterprise Infrastructure Architect (Mobility/Collaboration at Nike, Inc), the opportunities for mobile operators to help address enterprise Unified Communications, COPE/BYOD, and mobility challenges for enterprise IT departments are there. Opportunities to cultivate value-added services beyond coverage and capacity in the Enterprise space are built upon strong customer relationships and a proven technical foundation. Positive mindshare and perceptions in the eyes of the Enterprise buyers will create invitations to future opportunities.

A new and more important role is emerging for Mobile Operators where enterprise mobility and value-added IP services are part of the ‘package.’ Mobile is the heartbeat of any organization and wireless is the Digital Oxygen that our devices breathe at home and on the road.

For information on the SpiderCloud Architecture: read more and watch movie.
Webinar: What services do CIO’s really want from their mobile network operator?

Want to talk? Please contact me.

– Art King, SpiderCloud Wireless, Director of Enterprise Services & Technologies